Help, my OpenVox card doesn't work anymore!

hi:
please give me logs from /var/log/asterisk/messages and the result of dmesg, otherwise, it is too hard to guess the problem. if you do not know that, please ask your engineer to get that stuff.
regards!
James.zhu

Here is the asterisk log file and the output of dmesg, even though this is pretty clearly a *hardware* problem at this point.

Asterisk log:
www.academickeys.com/tmp/asterisk%20log.txt

dmesg output:
www.academickeys.com/tmp/dmesg%20output.txt



This is what happens:
- Dell computer with OpenVox card
- I plug the card into the phone line
- If I call it from my cell phone, I get a busy signal

- Now, without touching anything else, I unplug the phone line from the OpenVox card
- If I call it, it rings fine!

This happens *even if the Dell computer with the OpenVox card is *turned off and unplugged**, so it's not an Asterisk configuration issue at all. The OpenVox card is sending a busy signal as soon as it is plugged into the phone line, regardless of whether the computer is on, off, unplugged, etc.

This was working perfectly for a month and a half, and then this started happening the other day, with no configuration changes to the computer at all.


The card has a 2-year warranty and we purchased it last month, can we get it exchanged?

hello,
please give me(This email address is being protected from spambots. You need JavaScript enabled to view it.) ssh account and i will check it for you. if be sure, the hardware damaged, you can return back to us.
regards!
James.zhu

hi:
i have checked the system, the hardware looks ok. there is no any error from logs related with hardware. Could you show me the information of incoming call or logs?
regards!
James.zhu

Hi,

Pls contact me as soon as possible, I will process RMA for you.

Thanks!

Best regards,

Jennifer Peng

Openvox Communication (HK) Co.,Ltd
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Website: www.openvox.com.cn

James/Amos:

Thanks for your help!

I don't have any current incoming call logs, because we currently *cannot* receive calls with it. As soon as I plug it into a phone line, it makes the phone line busy, and no calls can get through. (i.e.: If I then call that number from my cell phone, I get a busy signal, even though the PBX isn't handling any other phone calls).

Here is a call log export from FreePBX. You can see calls coming in on Zap/1-1 up until a few days ago when it stopped working:
www.academickeys.com/tmp/Report_cdr_2008-06-23.csv


If you want me to post a different specific log file, let me know which log file you want and I'll post it for you.



Jennifer:

I'm sending you an e-mail, thanks for your help.


- Keith Palmer
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